Use our expert knowledge
for all your destinations
Set new standards with us in virtual guest
contact before, during and after the trip.
Learn how you can benefit most from
MySite and other 'virtual service solutions.'
Adaptable to every need thanks to individual packages.
All travel information,
all kinds of services,
Imagine it would be possible to provide your guests with all the
necessary information about their trip right from the time of booking –
with minimal expense and maximum convenience.
All this with the added bonus of
■ Considerable savings in the service area with higher customer satisfaction
■ Greater customer loyalty through better CRM
■ Additional revenues by means of excursions, hire cars, extended bookings
■ and other additional services
■ Possible switch to electronic travel documents
■ with additional potential savings
Secure competitive benefits for yourself
with MySite and MyDestination!
With MyDestination, you will receive comprehensive
services that will make your guests happy.
Our service scouts on the ground speak the local language and are
available for your guests around the clock seven days a week,
regardless of whether it is about managing a complaint,
re-booking directly on site, marketing additional services
or the direct link to local partner companies.
Provide your guests with exciting tips! From the multitude
of offers, we choose the highlights that your guests
should really see.
And thanks to our calendar of events, your guests
will always know what's going on.
our content flyer
Boris Palluch and Timo Hinrichsen founded Virtual
Service Solutions AG in 2014. They came up with the
idea during a project report for a large tour operator,
a report that won the European Call Center Award with
Boris Palluch as project manager. Both founders have
been awarded multiple prizes for service offerings and
products in all aspects of the tourist industry.
... Have wanderlust in their blood
... Customer service in their head
... Know tourism like the back of their hand.
Multi-channel communication and destination services are
our fortes. Our product inspires customers by its easy use.
Our focus is the added value for customers and their guests.
We will present you with your individual
MySite experience – with all the benefits
for you and your guests.
The Leading Provider for Virtual Guest Services
before, during and after the Trip.