Your direct link to your guests:

a step ahead of the competition

Exciting insider tips and smart service with MySite and MyDestination

Use our expert knowledge

for all your destinations

and services.

Set new standards with us in virtual guest

contact before, during and after the trip.

Learn how you can benefit most from

MySite and other 'virtual service solutions.'

Delight your guests and reduce costs

with our multimedia service –

Adaptable to every need thanks to individual packages.

Balancing customer wishes with costs –

We make it possible.

The solution is – MySite:

All travel information,

all kinds of services,

always available.

Have a look

at our product films

on YouTube:

Rapid implementation makes live operation of

your MySite possible within only 2 months.

Apply now for your test access!

Give your guests the reassuring feeling of

having everything under their control –

When, where and how they wish.

Imagine it would be possible to provide your guests with all the

necessary information about their trip right from the time of booking –

with minimal expense and maximum convenience.


All this with the added bonus of

Considerable savings in the service area with higher customer satisfaction

Greater customer loyalty through better CRM

Additional revenues by means of excursions, hire cars, extended bookings

and other additional services

Possible switch to electronic travel documents

with additional potential savings


Secure competitive benefits for yourself

with MySite and MyDestination!

We offer your partners and guests

real insider tips and expert knowledge.

With MyDestination, you will receive comprehensive

services that will make your guests happy.

Our service scouts on the ground speak the local language and are

available for your guests around the clock seven days a week,

regardless of whether it is about managing a complaint,

re-booking directly on site, marketing additional services

or the direct link to local partner companies.


Provide your guests with exciting tips! From the multitude

of offers, we choose the highlights that your guests

should really see.


And thanks to our calendar of events, your guests

will always know what's going on.

Delight your guests from the start –

With MyDestination, you will benefit from the knowledge

of our destination area experts. This makes travel fun!

MySite & MyDestination:

An interface with greater added value.

Discover all your benefits now!

Leaf through

our content flyer

(in German):

Find out all the details first-hand from the

MySite and MyDestination developers.

Boris Palluch and Timo Hinrichsen founded Virtual

Service Solutions AG in 2014. They came up with the

idea during a project report for a large tour operator,

a report that won the European Call Center Award with

Boris Palluch as project manager. Both founders have

been awarded multiple prizes for service offerings and

products in all aspects of the tourist industry.

‘We work virtually, lean and directly.’

Our employees...

... Have wanderlust in their blood

... Customer service in their head

... Know tourism like the back of their hand.

Multi-channel communication and destination services are

our fortes. Our product inspires customers by its easy use.

Our focus is the added value for customers and their guests.

Our events

VSS on the Road

Contact us

We will present you with your individual

MySite experience – with all the benefits

for you and your guests.

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The Leading Provider for Virtual Guest Services

before, during and after the Trip.

Your objectives